Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Filoli?

Filoli is a historic house and garden located near San Francisco, offering seasonal blooms and scenic natural landscapes.

Where is Filoli located?

Filoli is situated about 30 minutes south of San Francisco, on a slope of the Santa Cruz Mountains.

What are the opening hours of Filoli?

Filoli is open daily from 9:00 AM to 5:00 PM.

Is Filoli suitable for families?

Yes, Filoli welcomes visitors of all ages and provides a family-friendly environment.

Are guided tours available at Filoli?

Yes, guided tours are offered to enhance the visitor experience with detailed insights.

Can I visit the gardens year-round?

Yes, Filoli’s world-class gardens feature seasonal blooms and are open throughout the year.

Are pets allowed at Filoli?

Generally, pets are not permitted to protect the gardens and natural environment.

Is there parking available at Filoli?

Yes, visitors arriving by car can use the on-site parking facilities.

Does Filoli have a café or dining options?

Yes, a café is typically available for visitors to enjoy refreshments during their visit.

Can I use Wi-Fi while visiting Filoli?

Wi-Fi is usually offered at the venue for visitor convenience.

Are there restrooms available on-site?

Yes, restroom facilities are provided for visitor comfort.

What is the best time to visit Filoli?

Visiting during different seasons offers unique garden blooms and scenic views.

Are photography and filming allowed at Filoli?

Photography for personal use is generally permitted, but commercial filming requires prior approval.

Is smoking allowed within the estate?

Smoking is typically prohibited to preserve the natural and historic setting.

How large is Filoli’s natural lands area?

Filoli is surrounded by extensive protected lands in the Peninsula watershed area.

Can I buy souvenirs at Filoli?

Yes, a gift shop is available for visitors to purchase unique items related to the estate.

Are there any special events held at Filoli?

Filoli hosts various seasonal and cultural events throughout the year.

What should I bring when visiting Filoli?

Comfortable walking shoes and weather-appropriate clothing are recommended for garden exploration.